Customer Service Representative
Location
US-ME-Wiscasset
- Category
- Retail/Online
- Position Type
- Full-Time
Position Overview
Now Hiring! Customer Service Representative
Job Type: Full time / On-site
Schedule: Monday - Friday: 8am-5pm
Salary: $19 - $21 / hour.
Location: Wiscasset, ME.
Join Our Team at Cunningham Security!
We’re a trusted, family-owned business that's been protecting homes and businesses since 1983. At Cunningham Security, we specialize in custom residential and commercial security solutions—and we're growing! We’re currently seeking a Customer Service Representative to join our dedicated team in Wiscasset, ME.
We’re a trusted, family-owned business that's been protecting homes and businesses since 1983. At Cunningham Security, we specialize in custom residential and commercial security solutions—and we're growing! We’re currently seeking a Customer Service Representative to join our dedicated team in Wiscasset, ME.
Why You’ll Love Working Here:
- Competitive hourly pay.
- Comprehensive benefits package:
- Medical, dental, and vision insurance.
- Short- and long-term disability.
- Paid time off.
- Retirement plan.
- Supportive team culture.
- Opportunities to grow and learn every day.
What You’ll Do:
As a Customer Service Representative, you’ll be the voice of our company—helping customers with alarm systems, general inquiries, and troubleshooting. Your daily tasks will include:
- Handling a high volume of incoming calls for a customer base of over 12,000.
- Providing prompt and courteous responses to phone and email inquiries.
- Reviewing daily alarm activity reports.
- Assisting customers with basic alarm system troubleshooting.
- Following up to ensure customer satisfaction.
What We’re Looking For:
- High school diploma or equivalent.
- Previous customer service experience (call center experience is a plus)
- Strong communication skills and a positive, solution-oriented attitude.
- Excellent attention to detail and the ability to multitask.
- Comfortable using Microsoft Office and learning new software (CRM experience is a bonus)
Make a Real Impact
This role is ideal for someone who thrives on helping others and wants to make a difference in people’s lives by supporting vital security systems. If you're dependable, communicative, and eager to grow with a company that values its people—we want to hear from you!
This role is ideal for someone who thrives on helping others and wants to make a difference in people’s lives by supporting vital security systems. If you're dependable, communicative, and eager to grow with a company that values its people—we want to hear from you!
Pay Range
USD $19.00 - USD $21.00 /Hr.
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